The Route Relief position supports the Sales Department in its objectives to meet our customers’ needs through upselling/cross-selling and providing superior customer service. Employees in this position are expected to provide coverage for sales routes and to perform service-related tasks when necessary. 

• Ensure customer loyalty by providing outstanding customer service.

• Build relationships, communicate openly, educate customers, and proactively resolve concerns in cooperation with supervision.

• Learn and be available to support all sales routes. Provide route coverage as needed.

• Support sales team with emergency orders and POS delivery

• Stock, merchandise and rotate product on displays and shelves according to industry standards.

• Support and assist Delivery Drivers on major deliveries by unloading product, checking in and stocking orders.

• Responsible for collecting payment(s) from the customer.

• Responsible for daily activities reports within assigned territory.

REQUIRED

• Must be 21 or older

• Must have a valid driver’s license

• Must have a clean driving record

• Excellent Customer Service skills

• Outstanding Verbal & Written Communication Skills

• Ability to multi-task with minimal errors

• Must be a team player and work well under minimal supervision

• Knowledge of safe work practices

• Ability to work in hot and cold conditions and in all types of weather

• Ability to drive safely in all kinds of weather and road conditions

• Must be able to lift up to 140 lbs

• Must be able to easily recognize colors, sizes and types of products

• Must be able to accurately count, add, and subtract without the use of calculators

 

PREFERRED

• High School Diploma or GED

• Previous sales, merchandising, or pull-up experience

• Previous food service or distribution experience

• Intimate knowledge of wine, beer and the Tryon Portfolio

• Proficient in MS Word, Excel and PowerPoint

• Experience with a material handling equipment (i.e. hand truck, dolly, pallet jack)